1037 Reviews Found
Confirmed Service Customer
Very professional staff. Service completed timely. Car ride is much improved. Didn’t wash my car as promised. Needed to hold my car for 3 days. Repairs were pricey.
Gregory B.
EAU CLAIRE
Business Response
Gregory, Thank you for the feedback. Please feel free to bring your car back at anytime and we will give it that complimentary wash that we promised. Thanks, Christine
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Confirmed Service Customer
The service I received was excellent and they kept me updated on the progress of my vehicle.
Stacie F.
ALTOONA
Business Response
Stacie, we're pleased to know we have been able to exceed your expectations and really help you out!
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Confirmed Service Customer
Staff extremely friendly and knowledgeable. Work was done excellent and fast. Vehicle was very clean when I picked it up. Everything was done as scheduled and on time.
William M.
CHIPPEWA FALLS
Business Response
William, we're glad to hear you found our staff was so knowledgeable and helpful!
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Business Response
Cori, thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
While it took from Wednesday through Tuesday to fix my issues, I understand that it's a process. I expected a few days but next time will take up the offer for a loaner. I'm glad I had the insurance to pay for the two main issues I had. I am a bit disappointed that my trailer wiring issue of the running lights not working but the blinkers and the flashers did work... I had no idea that there was a simple fuse for the running lights. I'm upset that the technicians did $175 worth of "diagnosing" of that problem before determining that it was a nickle fuse. In my home, if a light doesn't turn on, I first check the bulb BEFORE rewiring the house. They told me they had to trace back the wiring to see if there were cracks or damage before finding the fuse. I guess logic tells me to take 15 seconds and check the fuse FIRST before all the wiring. Then if there is still an issue, by all means trace it back. But geez. Had I known there were 3 fuses for trailer lights, I'd have done it myself in under a minute. Just a bit upset that they took that long, billable approach, to be honest.
Timothy A.
EAU CLAIRE
Business Response
Timothy, We are sorry for the delay in the shop. You purchased your vehicle with us and as a loyal Markquart customer you always qualify for a complimentary loaner vehicle. We hope with the next visit we are more caught up and is a faster turn around time. Thanks, Christine
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Confirmed Service Customer
Poor diagnosis and follow up. Service after the sale not so much.
Greg H.
EAU CLAIRE
Business Response
Greg, We're sorry that the truck is having issues after the purchase. Hopefully the radio is working and everything on the truck is up to par now! Thanks, Christine
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Confirmed Service Customer
This is the only place I have brought my Buick Enclave to get worked on. From the beginning it was not a good experience. It took you almost a week to look at my car and I had an appointment. Yes I had a loner but I use my car for work and put a lot of miles on, I couldn't with the loner. You fixed one issue the blind side indicator light, but the most concerning issue was the sputtering. Your trained GM certified mechanic said there was nothing wrong. I brought it in again and again they said there was nothing wrong. Well after paying over $700.00 for you to tell me there was nothing wrong I took it to a independent mechanic because I could not get it up to speed on the on-ramp and drivers were getting angry. With the new mechanic I had an appointment, and yes he said there were issues, he fixed them in less than a half a day, It did cost me $500.00 to fix them but I have confidence now that an 18 wheeler will not hit me on the highway. I have bought many cars and serviced them at your dealership, this experience was awful. I spent a lot of money and over a week off of work to get my car fixed. Please for the yourself and your customers get mechanics that know what they are doing other than ones that just read a computer screen and say there is nothing wrong!
Michael C.
EAU CLAIRE
Business Response
Michael, Chris Kettering will be reaching out to you directly. We're sorry that we were not able to fix the car while it was in. We do appreciate your business and will do our best to accommodate you for this last visit. Christine cpierce@markquart.com
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Confirmed Service Customer
Cody was great! Very personable, non judgemental, and let me do what I want(:
Brittany M.
SOUTH RANGE
Business Response
Brittany, thanks for highlighting one of our staff who helped make this such a great experience!
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Business Response
Marie, hi, thanks for your praise and kind comments about our team.
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Confirmed Service Customer
First the service was done on the 16th not the 17th. Second after waiting for over 1hour and thirty minutes I had to search the service e area to find someone to tell me I was good to go. Not sure how long my truck sat waiting for me. I would say anything over 45 minutes when you have an appointment is too long.
Joseph H.
CHIPPEWA FALLS
Business Response
Joseph, We're sorry for the wait time. We check lounges, paged and tried to call to see where you went. I do apologize that there was a misunderstanding with where you were located. We appreciate the business and hope to see you back soon. Thanks, Christine
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Confirmed Sales Customer
Straight forward conversations with everyone I interacted with. Entire process went well.
Jon B.
CHIPPEWA FALLS
Business Response
Jon, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Business Response
Margaret, we're pleased to know we have been able to exceed your expectations and really help you out!
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Business Response
Ronald, our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Markquart Motors and we hope to see you again.
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Confirmed Sales Customer
Always happy to deal with Mark Seidel. He is very professional and accomidating
Kay L.
MEDFORD
Business Response
Kay, thanks for highlighting one of our staff who helped make this such a great experience!
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Confirmed Service Customer
$100.00 for an oil change is just too much money. Unlikely I will return.
Michael T.
EAU CLAIRE
Business Response
Michael, With the continuing rising price in oil sadly we did have to adjust prices to be able to accommodate the new cost. We hope you will come back for future oil changes. Thank you, Christine
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Confirmed Service Customer
The technician never put my oil cap back on! I had oil all over the car, under the hood on my garage floor! What a mess!! It was drizzling that day so I didn’t notice til I got home! I’m lucky I didn’t lose the cap!😡
Renee K.
STANLEY
Business Response
Renee, We again apologize for the oil cap. We hope after Saturday that you everything works great and the next oil change is on us. Thanks, Christine
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Business Response
William, we're glad everything was completed quickly and to your satisfaction!